Caramel
Buying with Caramel
Overview
Can Caramel help with a physical pre-purchase inspection?
Can I qualify for the Federal Used Clean Vehicle Credit when I purchase a used EV with Caramel?
How many steps are there when I use Caramel to buy a vehicle?
What if I have an existing vehicle to sell or trade-in?
If the vehicle you’re buying is more than 20 years old, you will be asked whether or not your intended usage of this vehicle qualifies for your state’s classic, antique, or vintage registration requirements. What are my state’s requirements?
EV Tax Credit
What if a buyer has insufficient tax liability to fully use a transferred credit?
Can I use the used EV tax credit to reduce my upfront payment with Caramel?
What are the qualifications for the used EV tax credit?
How big is the used EV tax credit?
How do I apply the tax credit with Caramel?
Information
What information do I need to initiate Caramel checkout as a buyer?
What if I don’t have the seller’s actual email address?
If a seller initiates Caramel checkout, do I need to complete the Information step?
Offer
How do offers work?
How do I start the process and invite a seller?
What if I won an auction for the vehicle I’m buying?
Can multiple people make offers for the same car?
Identity
How does identity verification work?
What if I don’t pass the identity verification step?
Do I need a U.S. phone number?
Do I need a U.S. driver’s license?
Financing
Is financing required?
What information do I have to enter to view my loan estimator?
How do I select the down payment or term I want?
Can I submit my lending application and then choose to skip financing?
Will submitting a lending application result in a hard credit check or impact my credit?
Protection
What is protection?
Is protection required?
Is Caramel Care cancelable?
What if my car still has any of its manufacturer’s warranty remaining?
I bought Caramel Care. Who do I contact for questions or claims?
Insurance
Is insurance required?
How do I get my insurance ID card?
Does Caramel provide insurance themselves or through separate carriers?
Can I add other cars and people to my policy?
What if none of the coverage levels or deductible amount is right for me?
Transportation
What are my options to get my vehicle?
What is the difference between open transport and enclosed transport?
How do I know I’m getting a good rate?
How do I track my car?
How do I contact you for updates or issues?
Payment
Does Caramel offer instant payment methods so I can get my car right away?
What payment methods does Caramel accept for buyers?
What is Plaid and how does it work?
Will I be charged when I link my bank account?
How do I know the exact amount that I will be charged?
Signature
After signing, where will I access these documents?
How do I notarize documents needed to register my car in my state?
What happens if I fill out a form incorrectly?
What documents am I required to sign?
Why do I need to give Caramel the “Power of Attorney” to sign for me?