Caramel
Selling with Caramel
Overview
How many steps are there when I use Caramel to sell my vehicle?
Are there any types of vehicles that cannot be sold through Caramel?
Information
What information do I need to initiate Caramel checkout as a seller?
If a buyer initiates Caramel checkout, what information do I need?
What do I need in order to complete a checkout as a seller?
Offer
How do offers work?
How do I start the process and invite a buyer?
Can I invite multiple buyers or add a link to Caramel in my online listings?
What if a buyer won an auction for the vehicle I’m selling?
Can multiple people make offers for the same car?
Identity
How does identity verification work?
What if I don’t pass the identity verification step?
Do I need a U.S. phone number?
Do I need a U.S. government ID?
Title
Do I need to possess my actual title?
Is it OK if I have a loan or lease and my title is not paid off?
Where can I find the VIN on my vehicle?
Where can I find the odometer on my vehicle?
Can I send you the photos directly?
Payment
What is Plaid and how does it work?
Once I link my bank account, when will I be paid?
How will I be paid?
How do I know the exact amount that I will be paid?
Am I charged anything if I cancel?
Signature
What documents am I required to sign?
After signing, where will I access these documents?
Inspection
Can Caramel help with a physical pre-purchase inspection?
Is a self-inspection required?
What do I need to perform a self-inspection?
Will my buyer receive a copy of the inspection?
I skipped inspection but changed my mind. Can I go back?
Pick-Up
Should I give my title to the buyer or transport company?
What do I need with me or in my car when I deliver it?
What do I need to make sure happens when the car is picked up?
How do I reschedule?
My buyer wants to test drive the car. Should I let them?